Refund policy

Return & Refund Policy – DeriyaJewels

At DeriyaJewels, we want you to love every piece you purchase. If you are not fully satisfied, we are here to help.

Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received

  • It must include original tags and packaging

  • A receipt or proof of purchase is required

How to Start a Return

To initiate a return, please contact us using the details below:

Email: deriyajewels@gmail.com
Phone: +91 8086874588

Once your return request is approved:

  • We will provide detailed return instructions

  • A return shipping label will be shared if applicable

Please note that items sent back without prior return approval will not be accepted.

Return Address

All approved returns must be sent to the following address:

DeriyaJewels
Apartment 30
Malappuram
Malappuram, Kerala – 676123
India

Damages and Issues

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, contact us promptly so we can evaluate the issue and resolve it at the earliest.

Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products

  • Personal care or hygiene-related items

  • Sale items and gift cards

If you have any questions regarding your product, please contact us before requesting a return.

Exchanges

To exchange an item, we recommend returning the original product first. Once your return is approved, you can place a new order for the desired item.

Refunds

After receiving and inspecting your returned item:

  • We will notify you regarding the approval or rejection of your refund

  • If approved, the refund will be processed to your original payment method within 10 business days

Please note:

  • Processing time may vary depending on your bank or payment provider

  • If more than 15 business days have passed since approval, please contact us at deriyajewels@gmail.com

Our Commitment

DeriyaJewels is committed to delivering high-quality products and ensuring a smooth and reliable shopping experience, with delivery available across India.